Last updated 2026-08-26
Submitting a request
Requests should be made through the authenticated account channel and include an eligible destination. Additional verification may be required to protect the account or satisfy legal obligations.
Review and processing
Status should remain visible throughout review. Timing can be affected by verification, provider availability, banking hours, blockchain conditions, security checks, or incomplete information.
Fees, conversion, and limits
Any charge, exchange rate, minimum, maximum, or holding period must be disclosed before confirmation. Third-party costs should be identified separately.
Rejected or delayed requests
Users should receive a plain-language reason where legally possible, the next corrective step, and a support route. Escalation records should preserve dates and reference numbers.